Supplier Performance Evaluation Matrix

Appraisal criteria

Score

Weighted Score

Technical / Service Performance
○Product or Service Quality		0.0%
○Compliance with Specifications or Scope of Work		0.0%

Reliability
○Consistency of Supply or Service		0.0%
○Low Error or Failure Rate		0.0%

Lead Time / Delivery
○On-Time Delivery or Completion of Work		0.0%

Support & Communication
○Response Time to Queries, Requests, or Issues		0.0%
○Staff Training / Information Sharing (if applicable)		0.0%
○Customer Service & Feedback Handling		0.0%

Cost & Value
○Pricing and Competitiveness		0.0%
○Cost of Ongoing Support or Maintenance		0.0%
○Discounts, Offers, or Value-Add Initiatives		0.0%

Total Weighted Score:

0.0% / 200%

00 No Performance

01 Low Performance

05 High Performance

⭐ 160-200% - Excellent

Maintain supplier as preferred; consider long-term contract or increased business.

👍 120–159% - Good

Continue using supplier; provide minor feedback for improvement.

⚠️ 80–119% - Fair

Discuss performance concerns; request improvement plan or corrective action.

❌ Below 80% - Poor

Place on probation, reduce orders, or seek alternative suppliers.